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Paper Converting Machine Company launches Accelerate Live field service troubleshooting app

by Nicole Onesti | Nov 05, 2019

GREEN BAY, Wis. – Nov. 5, 2019 – Paper Converting Machine Company (PCMC), part of Barry-Wehmiller, launched Accelerate Live, a mobile app enabling machine inspection and troubleshooting in the field, which provides quicker service for customers.

This technology creates a fully collaborative live environment with an instant audio/video connection between the customer facility and PCMC technicians and engineering experts. Through the use of a tablet, both participants can draw in a relative 3D space to facilitate the troubleshooting and diagnosis process.

“When customers’ equipment is down, we realize they don’t have time to wait for service,” said Noah Kellermann, Field Service Training Leader for PCMC. “With Accelerate Live, we can offer a rapid response to equipment issues to get their machines back up and running quickly.”

Accelerate Live is a subscription-based service that works through a PCMC-provided tablet and noise-canceling Bluetooth headphones. It was developed to connect in industrial facilities with low-bandwidth Wi-Fi.

“We’ve done extensive testing to ensure call quality is clear and effective,” said Kellermann. “Feedback from our service technicians and our test group of customers helped us enhance our offering to provide the right technology and tools, and ultimately deliver the exceptional service that customers have come to expect from PCMC.”

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